如何設定聊天室內一鍵翻譯？

1. 在 Ido 的「訊息翻譯」分頁加入繁中或英文捷徑。
2. 依 App 內步驟前往「設定 → 輔助使用 → 觸控 → 輔助觸控」。
3. 將單點或其他自訂操作指定給剛加入的翻譯捷徑。

為什麼捷徑沒有出現翻譯？

確認網路連線正常、捷徑仍存在於「捷徑」App，並重新開啟 Ido。若問題持續，請移除舊捷徑後使用上方連結重新加入。

免費使用次數如何計算？

免費版每週可翻譯 11 次，依台北時間每週一重置。第 8 次會顯示提醒，第 11 次完成後會顯示已達上限；訂閱有效期間可無限次使用。

如何恢復購買或管理訂閱？

在 Ido 開啟訂閱頁並點選「恢復購買」。取消或管理方案請前往 iPhone「設定 → Apple 帳號 → 訂閱項目」。購買與退款由 Apple 處理。

選擇圖片時，Ido 會讀取整個相簿嗎？

不會。Ido 使用 iOS 系統照片選取器，只能存取你主動選擇的圖片；文字辨識在裝置上進行，原始圖片不會上傳至翻譯服務。

How do I set up one-tap translation?

1. Add the Chinese or English Shortcut from the Message Translation tab in Ido.
2. Follow the in-app guide to Settings → Accessibility → Touch → AssistiveTouch.
3. Assign Single-Tap or another custom action to the translation Shortcut.

Why didn’t my Shortcut show a translation?

Check your internet connection, confirm that the Shortcut is still in the Shortcuts app, and reopen Ido. If the problem continues, remove the old Shortcut and re-add it using a link above.

How is the free usage limit calculated?

The free version includes 11 translations per week and resets every Monday in Taipei time. A reminder appears on use 8; use 11 completes and then shows the limit notice. An active subscription provides unlimited use.

How do I restore or manage my subscription?

Open the subscription page in Ido and choose Restore Purchases. To manage or cancel, go to iPhone Settings → Apple Account → Subscriptions. Apple processes purchases and refunds.

Can Ido read my entire photo library?

No. Ido uses the iOS system photo picker and can access only the images you select. Text recognition happens on device, and the original image is not uploaded to the translation service.

• 訊息翻譯與圖片

  為提供訊息翻譯，Ido 會傳送你貼上的文字或從所選截圖辨識出的文字、目標語言、隨機產生的裝置識別碼、翻譯工作階段識別碼與訂閱狀態。服務端會保存訊息原文、譯文及翻譯事件，用於翻譯記憶、額度計算、品質分析與問題排查。圖片文字辨識使用 Apple Vision 在裝置上完成，原始圖片不會傳送至翻譯服務；Ido 只存取你選取的圖片，不要求整個照片圖庫或聯絡人的存取權。

• 直播音訊與字幕

  啟用直播翻譯前，App 會請你同意雲端音訊處理，並由你透過 iOS 螢幕廣播控制啟動。Ido 將 App 播放的音訊透過 Render 上的直播服務傳送至 OpenAI 進行語音辨識，再將辨識文字及必要前後文交由 OpenAI 翻譯。直播連線與分鐘錢包或服務識別碼關聯。Ido 的直播服務不將原始音訊保存成錄音檔；App 不保存或上傳螢幕影片，也不把麥克風音訊混入翻譯。字幕與工作階段狀態可能暫存在裝置上。你可隨時停止螢幕廣播，停止後續音訊傳送。

• Apple 登入與分鐘錢包

  基本訊息翻譯不需要建立 Ido 帳號。使用直播分鐘錢包時，Ido 使用「透過 Apple 登入」，保存經雜湊處理的 Apple 使用者識別、加密的登入授權憑證、登入工作階段與錢包識別碼，以驗證帳號及同步分鐘餘額。目前登入流程不要求你的姓名或電子郵件。這些識別碼仍可連結至你的帳號，並非完全匿名資料。

• 購買與使用紀錄

  Apple 處理訂閱與分鐘加購付款。Ido 處理商品與交易識別碼、交易驗證結果、訂閱狀態，以及分鐘購買、贈送、扣用與撤銷紀錄，用於提供已購功能、維護餘額、防止重複兌換與處理交易問題。Ido 不會取得完整付款卡資料。服務亦處理使用時間、額度、連線狀態及必要錯誤資訊；登入服務會使用經雜湊處理的 IP 資訊限制異常請求。

• 服務供應商與資料傳輸

  Cloudflare 提供訊息翻譯、帳號與錢包服務及資料儲存；Render 托管直播音訊轉送與用量服務；OpenAI 提供文字翻譯及語音辨識；Apple 提供登入、App 內購買、裝置上的文字辨識與 iCloud Shortcuts。資料可能在你所在國家或地區以外處理。依 OpenAI API 的預設資料政策，API 內容不會用於模型訓練，除非服務帳號主動選擇分享；供應商可能依其安全與濫用防護政策保留內容或技術紀錄，不能將即時轉送理解為所有供應商均零留存。詳見 OpenAI API 資料政策。

• 資料保存

  訊息翻譯紀錄、翻譯記憶及額度資料目前不設固定天數自動刪除；可透過下方聯絡方式提出資料查詢或刪除需求。帳號、交易與分鐘紀錄會在提供帳號與已購服務所需期間保存。直播原始音訊由 Ido 即時轉送，不在 Ido 服務端建立錄音檔；第三方服務的保存方式依其適用政策與服務設定。

• 刪除帳號與資料

  登入後，可至「方案與加值 → 直播分鐘儲值」頁面的帳號管理區刪除帳號；為保護帳號，可能需要重新登入。刪除會撤銷 Apple 登入授權，並移除主要帳號、登入工作階段、分鐘錢包及其購買與使用明細。為防止重複兌換，會保留必要的已使用交易識別紀錄；當週贈送分鐘的防濫用紀錄會暫時保留。獨立的訊息翻譯紀錄與直播服務用量紀錄不一定隨錢包刪除一併移除，請聯絡支援協助辨識與處理。若交易仍在驗證中，App 可能暫時無法執行刪帳，請待驗證完成或聯絡支援。刪除 App 不等於刪除服務端資料；刪除帳號也不會自動取消 Apple 訂閱，請至「設定 → Apple 帳號 → 訂閱項目」管理。

• 追蹤、你的選擇與聯絡

  Ido 不使用第三方廣告 SDK，不跨其他公司的 App 或網站進行廣告追蹤，也不販售個人資料。你可選擇不使用雲端翻譯、不登入錢包，或停止直播廣播。若要查詢、更正或刪除資料，請寄信至 emily963196@gmail.com；我們可能需要大約使用時間或必要的帳號、交易識別資訊來確認紀錄，請勿提供密碼或完整付款卡資料。

最後更新：2026 年 9 月 30 日。本政策如有重大變更，將更新於本頁。

• Message translation and images

  Ido sends pasted text or text recognized from selected screenshots, the target language, a randomly generated device identifier, a translation-session identifier, and subscription status to provide message translation. The service stores source text, translations, and translation events for translation memory, usage limits, quality analysis, and troubleshooting. Apple Vision recognizes text on your device. Original images are not sent to the translation service. Ido accesses only selected images and does not request access to your entire photo library or contacts.

• Live audio and captions

  Before live translation, the app asks for consent to cloud audio processing, and you start the broadcast using the iOS screen-broadcast controls. Ido relays audio playing in apps through its Render-hosted live service to OpenAI for speech recognition, then sends recognized text and necessary context to OpenAI for translation. The live connection is associated with a minute wallet or service identifier. Ido’s live service does not save raw audio as recording files. The app does not retain or upload screen video or mix microphone audio into translation. Captions and session state may be cached on your device. You can stop the screen broadcast at any time to stop further audio transmission.

• Sign in with Apple and the minute wallet

  Basic message translation does not require an Ido account. The live-minute wallet uses Sign in with Apple. Ido stores a hashed Apple user identifier, encrypted authorization credentials, sign-in sessions, and wallet identifiers to authenticate your account and synchronize minute balances. The current sign-in flow does not request your name or email address. These identifiers can still be linked to your account and are not fully anonymous.

• Purchases and usage records

  Apple processes subscription and minute-pack payments. Ido processes product and transaction identifiers, verification results, subscription status, and records of minute purchases, gifts, usage, and reversals to provide purchased features, maintain balances, prevent duplicate redemption, and resolve transaction issues. Ido does not receive full payment-card details. Services also process usage times, allowances, connection state, and necessary error information. The sign-in service uses hashed IP information to limit abusive requests.

• Service providers and transfers

  Cloudflare hosts message translation, account and wallet services, and their data storage. Render hosts live audio relay and usage services. OpenAI provides text translation and speech recognition. Apple provides sign-in, In-App Purchases, on-device text recognition, and iCloud Shortcuts. Data may be processed outside your country or region. Under OpenAI’s default API data policy, API content is not used for model training unless the service account opts into sharing. Providers may retain content or technical records under their security and abuse-prevention policies; real-time relay does not mean that every provider has zero retention. See OpenAI’s API data policy.

• Retention

  Message translation records, translation memory, and usage-limit data do not currently have a fixed automatic deletion period. You may request access or deletion using the contact below. Account, transaction, and minute records are retained as needed to operate your account and purchased services. Ido relays raw live audio without creating server-side recording files; third-party retention follows applicable provider policies and service settings.

• Deleting your account and data

  After signing in, use the account-management area under Plans and Minutes → Live minute top-ups to delete your account. You may need to sign in again for security. Deletion revokes Sign in with Apple authorization and removes the primary account, sign-in sessions, minute wallets, and their purchase and usage details. Necessary redeemed-transaction identifiers remain to prevent duplicate redemption, and anti-abuse records for the current week’s gifted minutes are temporarily retained. Separate message-translation records and live-service usage records may not be removed with the wallet; contact support to help identify and address them. Account deletion may be temporarily unavailable while a transaction is being verified; wait for verification or contact support. Deleting the app does not delete server-side data. Account deletion does not automatically cancel Apple subscriptions; manage them in Settings → Apple Account → Subscriptions.

• Tracking, choices, and contact

  Ido does not use third-party advertising SDKs, track you across other companies’ apps or websites for advertising, or sell personal data. You can choose not to use cloud translation or sign in to the wallet, or stop a live broadcast. To request access, correction, or deletion, email emily963196@gmail.com. We may need approximate usage times or necessary account or transaction identifiers to locate records. Do not send passwords or full payment-card details.

Last updated September 30, 2026. Material changes to this policy will be posted on this page.